Emergency Generator Propane Delivery Across Puerto Rico

When your generator is running low on propane during an extended outage, the urgency is real. This page explains exactly how Tropigas's emergency delivery system works, what to expect during different emergency scenarios, and what you can do now to ensure you're first in line when it matters most.

How Tropigas's Emergency Delivery System Works

Tropigas maintains a prioritized emergency delivery protocol for generator fuel supply situations. This system has been activated and refined through multiple major weather events in Puerto Rico, including Hurricane María in 2017 and Hurricane Fiona in 2022.

• Normal conditions emergency delivery: For urgent propane needs outside of major storm events, call 787-641-8002 and clearly identify your situation as an emergency generator supply need. Tropigas dispatches delivery within 24 to 72 hours depending on your location and current delivery schedule.
• Pre-storm emergency delivery: When a hurricane watch or warning is issued for Puerto Rico, Tropigas activates pre-storm delivery protocols. Scheduled delivery customers are prioritized for pre-storm top-off deliveries. All customers should call 787-641-8002 immediately when a watch is issued, as delivery capacity fills quickly.
• Post-storm emergency delivery: After a major hurricane event, Tropigas activates post-storm delivery protocols coordinated with Puerto Rico emergency management:
  • Priority Tier 1: Critical infrastructure clients, including hospitals, emergency services, water treatment facilities, and communications infrastructure.
  • Priority Tier 2: Scheduled delivery commercial and residential customers.
  • Priority Tier 3: Existing Tropigas customers.
  • Priority Tier 4: New customers requiring emergency service.

Deliveries begin as soon as roads are passable in each area. Tropigas coordinates with FEMA, PREPA, and municipal emergency management for access to affected areas.

What to Do Right Now

The best emergency delivery is the one you never need. Here's what to do before an emergency occurs:

• Set up scheduled deliveries. Scheduled delivery customers are the first to be contacted for pre-storm top-offs and receive priority in post-storm delivery queues. Call 787-641-8002 to enroll.
• Fill your tank before June 1 every year. Don't wait for a storm warning. Fill your tank to 90% capacity (80-85% in summer) at the start of hurricane season.
• Call early when a storm threatens. The moment a hurricane watch is issued for Puerto Rico, call 787-641-8002. Delivery slots fill within hours of a storm warning.
• Keep your account information current. Make sure your address, access instructions, and contact information are current with Tropigas so our drivers can reach you efficiently during emergency conditions.

Tropigas Emergency Supply Infrastructure

Tropigas's ability to maintain emergency delivery capability in Puerto Rico is built on infrastructure that no competitor in the market can match:

• Private Maritime Terminal in Guaynabo: The only privately-owned propane import terminal in Puerto Rico. This gives Tropigas direct control over its supply chain from the ship to your tank, independent of third-party terminal access.
• 23 distribution plants island-wide: Strategic distribution across all regions of Puerto Rico means Tropigas can serve communities from multiple plants even if one location is affected by storm damage.
• Dedicated emergency delivery fleet: Tropigas maintains delivery capacity specifically for emergency scenarios, including vehicles with high-clearance capability for post-storm road conditions.
• Coordination with emergency management: Tropigas has established protocols with Puerto Rico emergency management agencies for priority access to storm-affected areas, including coordination with NEMER (Negociado para el Manejo de Emergencias y Administración de Desastres).

Emergency Contact Information

Emergency propane supply, call 787-641-8002. Available during business hours. For after-hours emergencies involving propane leaks or safety issues, call 911 first, then 787-641-8002.

If you are an existing Tropigas customer with a generator system and face an emergency supply situation, identify yourself as an existing account holder when you call. This information helps our dispatch team prioritize your request appropriately.