Propane Emergency Procedures in Puerto Rico

What should you do if you smell propane in your house? What is the emergency number for a propane gas leak in Puerto Rico? Knowing exactly what to do in a propane emergency can save lives. In Puerto Rico, where propane is one of the most common household fuels, every family should have a clear emergency plan. This guide covers step-by-step procedures for the most common propane emergencies, from gas leaks to CO alarms to post-hurricane system damage.

If you smell propane right now, leave your home immediately and call 911. Then call Tropigas at 787-641-8002.

What to Do If You Smell Propane in Your House

If you smell propane inside your home, follow these steps in order:

• Step 1: Do not touch any electrical switches, appliances, or your phone while inside. Even a small spark can ignite propane.
• Step 2: Do not light any matches, lighters, or candles.
• Step 3: Leave everyone, including pets, out of the house immediately. Leave the door open as you exit to help ventilate.
• Step 4: Do not re-enter the property for any reason.
• Step 5: From a safe distance, call 911. This is always the first call in a propane emergency.
• Step 6: After calling 911, call Tropigas at 787-641-8002.
• Step 7: Do not return to the property until emergency responders have declared it safe.

What Is the Emergency Number for a Propane Gas Leak in Puerto Rico

For any propane emergency in Puerto Rico, call 911 first. This connects you to the Puerto Rico Emergency Management System, which can dispatch firefighters trained in LPG emergency response.

After calling 911, call Tropigas at 787-641-8002. Our team can coordinate with emergency responders and schedule a certified inspection before service is restored.

For chemical emergencies involving large propane releases, the CHEMTREC emergency line at 1-800-424-9300 is available 24 hours a day, 7 days a week.

What to Do If Your Carbon Monoxide Detector Alarms

If your CO detector sounds: get everyone out of the house immediately including pets. Leave the door open. Do not stop for belongings. Call 911 from outside. Do not re-enter until emergency responders clear the property. Then call Tropigas at 787-641-8002 to inspect your propane system before relighting any appliances.

What to Do If a Propane Appliance Catches Fire

If a propane appliance or connection catches fire: do not attempt to extinguish a gas fire yourself. A gas fire should only be extinguished by shutting off the gas supply. If it is safe to do so, shut off the main propane valve. If it is not safe, leave the property immediately. Call 911. Do not re-enter the property.

What to Do After a Hurricane Before Relighting Propane

After any hurricane or major storm in Puerto Rico, do not relight propane appliances until a certified technician has inspected your entire system. Storms can damage tanks, shift connections, crack lines, and compromise regulators.

Call Tropigas at 787-641-8002 as soon as service resumes after the storm. Do not attempt to inspect or repair propane system components yourself.

Building a Propane Emergency Plan for Your Household

Every Puerto Rico household that uses propane should have a written emergency plan that includes: the location of the main propane shutoff valve and how to operate it, the evacuation route from every room in the house, a designated meeting point outside, and emergency numbers posted in a visible location including 911 and Tropigas 787-641-8002.

Practice the evacuation plan with all household members at least once a year.