Emergency Propane Delivery in Puerto Rico

Running out of propane unexpectedly can disrupt cooking, hot water, heating, and business operations. At Tropigas, we understand that propane shortages do not always happen at convenient times. If you have run out of propane or are critically low, call 787-641-8002 immediately and our team will assess your situation and prioritize your delivery based on urgency and route availability.

What Qualifies as an Emergency Propane Situation

An emergency propane situation is one where running out of gas creates an immediate impact on health, safety, or critical operations. Examples include a household with no hot water or cooking gas, a restaurant or food business that cannot operate, a medical facility or care home that depends on propane for essential services, or a generator running low before or during a storm.

If your situation falls into any of these categories, tell us when you call 787-641-8002 so our dispatch team can prioritize accordingly.

How to Request Urgent Propane Delivery

Call 787-641-8002 as early in the morning as possible. Same-day delivery for residential and commercial customers is available depending on the time of your request and route availability in your area. The earlier you call, the higher the likelihood of same-day service.

When you call, have the following ready: your account number or service address, the approximate level remaining in your tank or cylinder, and a description of the urgency so our team can assess priority.

What Happens When You Run Completely Out of Propane

Running completely empty creates an additional step before your service can resume. When a tank runs dry, air and moisture can enter the system. Before relighting any appliances, a Tropigas technician must perform a safety inspection and pressure test on your lines to ensure there are no leaks. This inspection is required by safety regulations and protects your household.

This process adds time and cost to your service call. To avoid this situation, call when your tank reaches 25% to 30% capacity rather than waiting until it is empty. For help reading your gauge, see how to read your propane tank gauge.

Emergency Delivery During Hurricane Season

Hurricane season in Puerto Rico runs June through November. During this period, emergency delivery requests increase significantly. Tropigas strongly recommends filling your tank before any named storm approaches the island. Delivery routes are suspended 24 to 48 hours before a storm makes landfall and resume only when roads are confirmed safe.

If you are requesting emergency propane before a storm, call 787-641-8002 as early as possible. Do not wait for a watch or warning to be issued, as demand surges and availability drops quickly once a storm alert is active.

For full hurricane preparedness guidance, see our services page.

Emergency Propane for Businesses and Industrial Facilities

Commercial and industrial customers facing a propane emergency should contact their dedicated Tropigas account manager directly. If you do not have a direct contact, call 787-641-8002 and identify yourself as a commercial or industrial account. Our dispatch team will escalate your case.

Industrial deliveries are normally planned in advance to prevent emergency situations. If your facility has experienced an unplanned outage, we will work to restore your supply as quickly as possible given current route conditions.

What Emergency Propane Delivery Is Not

Emergency delivery is not a substitute for routine scheduling. Tropigas is committed to serving all customers across Puerto Rico, and emergency prioritization is reserved for genuine urgent situations. Customers who consistently wait until their tank is empty may experience longer wait times during high-demand periods.

The best way to avoid emergencies is to schedule your refill when your tank reaches 25% to 30%. For more on scheduling, see propane delivery schedule Puerto Rico.